By Bayle Emlein
The
Quick Start Guide has screen shots of how to plug the xPrintServer box
into my router and printer, and screen shots of selecting my printer,
all in the fly speck font (about 6 point sans serif) that seems
mandatory for this kind of document. The graphics have an over-generous
amount of white space that could be creatively used to enlarge the
instructions to maybe 10 point or even a generous and legible 12 point.
Just a thought.
Two
visits from inhouse tech support have gotten me as far as getting the
xPrintServer to notice that something is being sent to it. My printer,
although it says it’s set up with xPrintServer, stays unblinkingly
silent. Time to ask Lantronix for HELP. It appears no one else has had
any difficulty getting this kind of set-up to work as there is nothing
in the FAQ section that seems remotely promising. Onward to Lantronix
Tech Support.
For
now I’m going to skip the option of Tech Support for Reviewers and try
the civilian route, the experience you’d have if you spent money first
and then got to this impasse. It seems necessary to create an account
before I can email them a message. I am promised they will not abuse my
contact information, but only provide updates and information I really,
really want.
I submitted my request on the evening of February 4, 2013. By the time I got to email on the 5th, there was a response that I’d get a response. And on the 6th,
an emailed request that I send diagnostics, network addresses, and
other information. Way beyond the “plugNplay” “never look under the
hood” Apple philosophy. After another consultation with the inhouse
techie, I provided what seemed like the requested info. And got more
requests for detailed information about my set-up. Owing to the built-in
schedule mismatch between my home office and Lantronix tech support,
each of these exchanges took at least two days.
They
closed the Help request on 2/20, without further resolution or a real
explanation of why they thought they were done. By this time I was ready
to pull rank and email the reviewer’s contact. After my evening email
query, I received a phone call back early the next morning. When I
arranged to get myself back to the home office, in front of the problem,
I called the direct number back and a tech talked me through the set
up. It boiled down to not being able to use the printer through the
server unless it is directly routed into the network, or some geek-speak
explanation along those lines. I can manually unplug the printer from
the computer and into the xPrintServer, which will then print from the
computer also. But I lose the multi-functions of my multi-function
printer, unless I plug the computer back into the printer.
To be continued, again.....